National Consumer Helpline
NCH is a project of the Union Ministry of Consumer Affairs,
operating from the University of Delhi.
The project recognizes the need of consumers for a Telephone Helpline to deal with a
multitude of problems arising in their day-to-day dealings with business and service providers.
NCH provides a National Toll Free No-1800-11-4000 (for BSNL/MTNL Users),
Other users can dial- 011-27006500,27662955,56,57,58 (normal call charges applicable).
SMS to 8800939717 can also be sent mentioning the name and city .
A consumer can call to seek information, advice or guidance for his queries, complaints and guidance.
National Consumer Helpline Supports Consumers By:
- Guiding consumers in finding solutions to problems related to Products &
Services.
- Providing information related to Companies and Regulatory Authorities.
- Facilitating consumers in filing complaints against defaulting Service Providers
- Empowering consumers to use available Consumer Grievances Redressal
Mechanisms, Educating Consumers about their Rights and Responsibilities
